Privacy Policy
SciTru (“Company”, “we”, “our”, or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us through online marketplaces such as Amazon, social media platforms, or customer service channels.
By accessing or using our services, you agree to this Privacy Policy.
1. About SciTru
SciTru is a nutraceutical brand offering health and wellness supplements in compliance with applicable Indian laws and Food Safety and Standards Authority of India (FSSAI) regulations.
For privacy-related inquiries:
Email: [your email address]
Address: [your business address]
2. Information We Collect
We collect personal information in the following ways:
A. Information You Provide to Us
When you:
Create an account
Place an order
Contact customer support
Subscribe to offers or newsletters
We may collect:
Name
Phone number
Email address
Shipping and billing address
Order history
Communication preferences
B. Payment Information
Payments are processed through secure third-party payment gateways. SciTru does not store complete debit/credit card details. Payment processors handle transaction data according to their own privacy policies.
C. Automatically Collected Information
When you use our website, we may collect:
IP address
Browser and device information
Pages visited and time spent
Referral source
Cookies and usage data
D. Marketplace Purchases (Amazon, etc.)
If you purchase SciTru products through Amazon or other marketplaces, we may receive limited order and fulfillment details as permitted under their platform policies.
3. How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Send transactional messages (order confirmations, delivery updates)
Improve website performance and user experience
Personalize your shopping experience
Send marketing communications where permitted
Prevent fraud and misuse
Comply with legal and regulatory obligations
SciTru does not use your personal data to make medical decisions, and our products are not intended to diagnose, treat, cure, or prevent any disease.
4. Legal Basis for Processing (India)
We process personal data based on:
Your consent
Contractual necessity (order processing)
Legal obligations
Legitimate business interests such as analytics, security, and service improvement
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable website functionality
Analyze website traffic
Understand user behavior
Improve marketing performance
You may control cookies through your browser settings. Disabling cookies may affect certain website features.
6. Sharing of Information
We may share your data with:
Service Providers
Payment gateways
Shipping and logistics partners
Website hosting providers
Analytics providers
Email and SMS service platforms
These partners are required to protect your data and use it only for service purposes.
Legal Authorities
We may disclose information if required by law, court order, or to protect our rights and safety.
We do not sell personal data to third parties.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no method of digital transmission or storage is 100% secure, and absolute security cannot be guaranteed.
8. Data Retention
We retain personal data:
As long as necessary to fulfill orders
For legal, tax, and accounting requirements
For legitimate business needs
Afterward, data is securely deleted or anonymized.
9. Your Rights
Subject to applicable laws, you may request to:
Access your personal data
Correct inaccurate information
Delete your data
Withdraw marketing consent
Opt-out of promotional emails via the unsubscribe link
To exercise your rights, contact us at the email listed above.
10. Third-Party Links
Our website or communications may contain links to third-party websites. SciTru is not responsible for their privacy practices.
11. Children’s Privacy
SciTru products and services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with the updated date.
13. Consent
By using our website, purchasing SciTru products, or interacting with us, you consent to this Privacy Policy.