Refund and Returns Policy

Last Updated: Sunday, 1 February 2026
Brand: Scitru

At Scitru, we deal in nutraceuticals, dietary supplements, and wellness products, which fall under the category of consumable health products. Due to the nature of these products and in the interest of consumer safety and hygiene, our return and refund policy is designed in accordance with Indian consumer protection principles, FSSAI safety norms, and standard industry practices.

1. General Policy

Because our products are ingestible consumables, we do not accept returns once a product has been:

Opened

Used

Tampered with

Removed from its original sealed packaging

This is to ensure product safety, hygiene, and protection of all customers.

2. Eligible Cases for Return / Replacement

You may be eligible for a replacement or refund only in the following situations:

A. Product Damaged in Transit

If the product is received:

Physically damaged

Leaking

Broken bottle/seal

Outer packaging severely crushed affecting product safety

B. Wrong Product Delivered

If you receive:

A different product than ordered

Incorrect variant or quantity

C. Expired Product Delivered

If the product delivered is past its expiry date at the time of delivery.

3. Conditions to Raise a Claim

To be eligible:

You must inform us within 48 hours of delivery.

You must share:

Order number

Clear photos/videos of:

Product

Batch number

Expiry date

Damage/wrong item

Outer shipping box

Claims raised after 48 hours may not be accepted, as product storage conditions cannot be verified.

Email us at: [support email]

4. Non-Returnable Situations

Returns/refunds will not be accepted for:

Taste, texture, or smell preferences

Personal dislike after use

Change of mind

Incorrect order placed by customer

Minor packaging dents not affecting product safety

Health results not meeting expectations

⚠ Nutraceuticals work differently for different individuals depending on diet, lifestyle, and body conditions.

5. Allergy & Sensitivity Disclaimer

All ingredients are listed on the label as per regulatory norms. Customers are advised to:

Read ingredient list carefully

Consult a healthcare professional if pregnant, nursing, on medication, or having medical conditions

Refunds will not be issued for allergic reactions where ingredient information was clearly disclosed.

6. Replacement Process

If your claim is approved:

We may offer replacement of the same product OR

A refund, at our discretion

We may arrange reverse pickup where serviceable. In some cases, we may ask you to dispose of the product safely.

7. Refund Timeline

If refund is approved:

Refund will be processed within 7–10 working days

Amount will be credited to the original payment method

In case of COD orders, refund may be processed via bank transfer/UPI after details are provided

8. Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, cancellation may not be possible.

9. Safety & Regulatory Note

Our products are:

Nutraceuticals / dietary supplements

Not intended to diagnose, treat, cure, or prevent any disease

To be used as dietary support, not medicine

Return policies follow standard safety practices applicable to sealed consumable wellness products.

10. Company Rights

Scitru reserves the right to:

Reject claims that do not meet policy conditions

Request additional proof

Modify this policy without prior notice

Scitru Support Team
Email: [support email]
Phone/WhatsApp: [number]
Address: [business address]